DIGITAL RESOURCES
Downloads, cancellations & help
Our printable visual cards and Notion templates are digital products. No physical item is posted, and no postal shipping charge applies.
Getting your files
Paid resource links take you to the checkout provider shown on the product page, such as Payhip or Etsy. Use that provider’s download instructions after payment. Notion products include the access or duplication instructions described in their listing. Free downloads are available directly from their resource page.
Check the product page for the language, file formats, printing size and any account requirements before buying. Website downloads are separate from NEXT’s in-app purchases; buying a website pack does not automatically unlock it inside NEXT.
Cancellations and refunds
Digital files cannot be returned by post. This does not remove your legal cancellation rights or your rights if content is faulty, not as described or not supplied.
For UK consumers, the usual 14-day cancellation right for digital content can end when supply begins only if you expressly agree to early supply and acknowledge that you will lose that right. Simply labelling something a digital download does not remove the right. Check the consent and terms presented at checkout.
If a download is faulty or not as described, contact us. Depending on the circumstances, your statutory remedies may include repair or replacement, or a price reduction or refund. Nothing on this page limits your statutory rights.
Need help with an order?
Email thesenandcotoolkitstudio@hotmail.com with the product name, checkout provider, order reference and a short description of the problem or cancellation request. Do not send passwords or full payment-card details. You can also use the order-help options in the checkout provider where you bought the product.
For purchases inside NEXT, use the app’s purchase help and Google Play order options.
UK guidance on digital downloads and cancellation
Updated 5 November 2026.